Before using web chat or paid API requests, confirm that the account has available credit.

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WeChat Pay

Sign in to the console, open Wallet Management, select an amount, and complete the WeChat payment. Return to the wallet and confirm the updated balance.

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Redemption codes

If you purchased a code through an ecommerce platform, open Wallet Management → Redemption Code, paste the complete code, confirm redemption, and check the balance. Each code can be used only once. Do not share an unused code. See Ecommerce redemption steps (Chinese) for the purchasing workflow.

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Payment completed but balance unchanged

Do not pay again immediately. Refresh the wallet, preserve the payment order or redemption record, and contact support (Chinese) with the relevant account and order information. Never post your password, full API key, or full redemption code publicly. Wallet Management shows recharge time, amount, and processing status. See Usage and costs for consumption after requests.