Check that you copied every character and removed leading or trailing spaces. If it still fails, contact the original store with the order and website error screenshots. Keep the complete code private.
Codes can have their own expiry date. Check the purchase listing, delivery instructions and the code’s actual status; ask the store if unclear. Do not infer a universal 24-hour or 30-day validity period. After redemption, confirm the wallet balance and follow the conditions agreed at purchase and the published service terms.
Check the purchased denomination and wallet transaction record, including any existing amount owed. If the result does not match the purchase, contact the original seller with the order and transaction evidence.
The published service terms generally exclude change-of-mind refunds for redeemed credit. They retain exceptions for applicable legal requirements, explicit platform commitments and verified platform errors such as system faults or duplicate or incorrect charges. The published service agreement governs; this FAQ does not create a new refund policy.For an accounting problem, provide the order number, account, time and redacted evidence through official support. A support review must establish the outcome; a submission itself is not a refund approval.
Confirm the intended account before redemption. Redeemed credit cannot be transferred between accounts. Do not share an account password to arrange a top-up.Read Purchase safety and Redemption steps.
