base_url; the earlier statement that it can never use a custom address was too broad.
Use the custom model configuration in an installation that exposes it. Supply https://infistar.ai/v1, an Infistar key and a compatible model ID. Merely placing an Infistar key in a default provider field does not change the request destination.
The exact administration workflow depends on the deployed version. Infistar has not verified every deployment end to end. If you do not manage the installation or cannot configure a custom model, use Chatbox or Open WebUI.